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TelePacific
is a facility based Competitive Local Exchange Carrier headquartered in
Los Angeles. In business since 1998, the Company provides services on
TelePacific owned switches and network infrastructure, including local and
long distance voice, dedicated Internet access, private networking, and
data transport services as well as bundled voice and Internet solutions.
Through ongoing support and feedback
TelePacific continually works hard for its customers. As part of its
commitment to quality of service, the Company has put metrics in place
that create visibility and accountability throughout the
organization—metrics TelePacific reviews on an organizational level each
week; discussing and working every issue, every account, and every
customer experience. With this attention to detail, TelePacific can
continuously focus on opportunities for improvement.
Real Results
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95%
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95% of all calls
into customer care are answered in 30 seconds or less by a TelePacific
employee who can answer and respond to your questions. |
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93%
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93% of all calls into customer
care are resolved on the first call. |
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99%
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With a team dedicated to
accurate invoicing, TelePacific boasts a 99% invoice accuracy. |
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97%
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Customer satisfaction is in the
97th percentile with over 2,000 customers surveyed monthly by
Receivable Management Services, a Dunn & Bradstreet Partner Company. |
 TelePacific's
commitment is to provide the communications services your company needs
for success, and to offer the best service in the telecommunications
industry with simplified, timely and accurate billing. TelePacific's
employees strive to live up to that commitment every day. They are
experienced, well trained and customer-focused.
At TelePacific, we take care of our
customers, and we hope to take care of your telecommunications needs now
and in the future. You can count on us to be here for you.
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